How is your financial planning advice provided to me?

Who is responsible for the financial services provided to me?

What are Chrysalis partnership principles?

What services does Chrysalis offer?

What information should I provide to Chrysalis to ensure I receive appropriate personalised advice?

How will I ensure that my privacy is protected?

How is your financial planning advice provided to me?

Our initial advice to you will be documented in a plan called a Statement of Advice, which details:

1. the advice given to you and why we believe it is appropriate;
2. any disadvantages of our advice;
3. details of any remuneration that we or our associates receive as a result of the advice; and
4. if replacement of an existing financial product is recommended and any consequences from that replacement.

If your circumstances have not changed significantly and we provide further advice to you, in addition to your Statement of Advice, we can provide a Record of Advice upon your request at any time up to seven years from the date we provided the further advice.

As part of our advice, if we recommend a financial product (other than shares), we will provide you with the relevant Product Disclosure Statement for each product, which discloses the product provider, features, costs and risks.

As your financial coach, we will let you know what needs to be done and when.

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Who is responsible for the financial services provided to me?

Chrysalis Lifestyle Planning Pty Ltd (ABN 22 127 418 982) is the holder of an Australian Financial Services Licence (AFSL No. 318597) and is responsible for the financial services provided to you including the distribution of a Financial Services Guide (FSG).

Chrysalis Lifestyle Planning Pty Ltd is located at Suite 3, 12-14 Fisher Road, Dee Why NSW 2099.

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What are Chrysalis partnership principles?

Chrysalis Lifestyle Planning operates under the following two principles:

Principle 1
We are motivated by the belief that high quality, client-first advice makes a positive and valuable contribution to our client's long-term financial wellbeing.

Principle 2
We believe we should make a reasonable and commercially appropriate return on the significant time, effort, expertise and capital we invest in our operations and most importantly in our clients.

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What services does Chrysalis offer?

Chrysalis Lifestyle Planning is well equipped to look after all of your financial needs. This could range from advising on the best way to structure your finances, to working with you and a solicitor on the best way to plan your estate.

Chrysalis Lifestyle Planning is licensed to provide advice and deal in the following classes of products:

• Deposit products
• Debentures stocks or bonds issued or proposed to be issued by the Government
• Life insurance products, both risk and investment
• Managed investment schemes, including investor directed portfolio services
• Retirement saving accounts (RSA) products (within the meaning of the RSA Act 1997)
• Superannuation
• Direct equities (Australian Shares)

This means that we can assist you with advice relating to:

• Wealth creation including managed investments
• Superannuation and retirement planning
• Debt management
• Self managed superannuation funds
• Corporate superannuation
• Direct share portfolios
• Personal insurance
• Business insurance
• Succession planning
• Estate planning

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What information should I provide to Chrysalis to ensure I receive appropriate personalised advice?

You need to provide us with a list of your personal objectives, details of your current financial situation and any relevant information, so that we may offer you the most appropriate advice possible. This will be recorded on a confidential Fact Find form.

You have the right to not disclose this information if you do not wish to. However, without this information, the advice you receive may not be appropriate for your needs, objectives and financial situation.

You should read the warnings contained in the Statement of Advice carefully before making any decision relating to a financial product.

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How will I ensure that my privacy is protected?

Your advisor will develop a strategy based on your current financial situation and goals. In order to provide the best advice to you, it is important that we have open and honest discussions.

We appreciate that it can be uncomfortable to provide personal information and we will endeavour to make the experience as comfortable and painless as possible. We pride ourselves on our approachability to clients.

The advice we can give you is only as good as our comprehensive understanding of your personal circumstances.

Financial advice partnerships work most effectively when there is trust, regular communication and equal commitment from both parties.

We will maintain a record of your personal profile including details of your objectives, financial situation and needs. We also maintain records of any recommendations made to you.

We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. Our Privacy notification statement is included in our Financial Services Guide for your information.

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